Right now, you're likely reading this article on your phone, tablet, computer, or somebody might have even texted or emailed you the link, you name it.
Do you realize what that means?
It means that you have access to data on-demand, anytime you want it. And you had the option to pick from thousands of other articles all fighting for your attention on your LinkedIn news feed or Google search results.
Customers, like you, have knowledge. And, as we all know, knowledge is power.
In this article, we'll walk through how the customer experience has shifted, and how the Net Promoter Score (NPS) plays a role in that change. I'll show you how to leverage NPS to measure and improve customer service while identifying ambassadors who can contribute to reviews and case studies for your business.