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Mitchel Sinon

Mitchel graduated from University of Florida with a B.S.B.A. in Marketing and a Master’s in International Business. He’s worked in the marketing department of corporations and in marketing firms throughout his college and post-graduate career. As a transplant from Florida, Mitchel is new to the freezing tundra of Minnesota, but in his free time, he enjoys doing anything outdoors, even in the snow! From exploring the Twin Cities to snowboarding, he’s getting the most out of Minnesota.

How to Use Net Promoter Score to Optimize Your Customer Experience

Right now, you're likely reading this article on your phone, tablet, computer, or somebody might have even texted or emailed you the link, you name it.

Do you realize what that means?

It means that you have access to data on-demand, anytime you want it. And you had the option to pick from thousands of other articles all fighting for your attention on your LinkedIn news feed or Google search results.

Customers, like you, have knowledge. And, as we all know, knowledge is power.

In this article, we'll walk through how the customer experience has shifted, and how the Net Promoter Score (NPS) plays a role in that change. I'll show you how to leverage NPS to measure and improve customer service while identifying ambassadors who can contribute to reviews and case studies for your business.

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